---
title: "Google Play Store stuck on 'Checking info...' for 30+ minutes"
canonical_url: https://emudesk.com/issues/google-play-store-checking-info-stuck-30-min
content_locale: en
source_locale: en
entity_type: issue
index_status: index
published_at: 2026-08-31T18:22:23.000Z
updated_at: 2026-09-01T00:45:02.045Z
freshness_status: fresh
---

# Google Play Store stuck on 'Checking info...' for 30+ minutes

When trying to sign into the Google Play Store inside TAC to download CODM / PUBG Mobile, the loading dialog gets stuck on "Checking info..." for 30+ minutes. Eventually the dialog times out with "Couldn't sign in now."


  "hey so i got playstore to open but ive been stuck on this screen for like 30 mins" — caesarsalad
  "its saying couldnt sign in now" — same user, follow-up
  "every time i want to login to google play it says couldn't sign in any fixes?" — S 🇯🇲 ITO


Root cause: TAC's Google Play container sometimes can't complete the OAuth handshake when the host machine's outbound IP doesn't match the region configured in the Google account, or when the Google sign-in endpoint's certificate chain is blocked by DNS / firewall.