Mouse side / thumb buttons stop working after TAC update — Logitech G Hub path mismatch

You bound your mouse's side / thumb buttons to in-game actions via Logitech G Hub (or Razer Synapse / Corsair iCUE) — for example "thumb1 = grenade, thumb2 = melee" — and it worked perfectly. Then after a few days, the side buttons stop responding. The mouse still works for normal click + scroll, but the customized thumb bindings don't trigger anything in CODM. Reported framing:

"I found that out when suddenly my mouse side thumb button stopped to work... in g hub I had added gameloop exe to customize profile and found out when I opened gameloop next day, it was running exe from different folder with different version number."

Root cause: TAC silently auto-updates on startup, and the new version installs to a slightly different folder path than the previous one. Logitech G Hub (and similar customization software) binds profiles to specific executable paths — when TAC's path changes, the G Hub profile no longer matches and falls back to a generic profile that ignores the thumb buttons.

Last updated 1 week ago0 users reported this issue1
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Solutions

solution #660

Re-add TAC's current executable path to G Hub.

  1. Open Task Manager → Details tab while TAC is running.
  2. Right-click the TAC process → "Open file location". This shows the CURRENT installation path.
  3. Note the path (e.g., C:\Program Files\AOWEmulator\7.0.20.01\AOWEmulator.exe — the version subfolder is the part that changes).
  4. Open Logitech G Hub → Game Settings.
  5. Delete the old TAC/GameLoop profile entry (it's pointing to an outdated version subfolder).
  6. Click "Add Game" → browse to the path you copied → save.
  7. Re-bind your thumb buttons in the new profile.

solution #661

Block TAC's silent updates to keep the path stable. If you don't want to re-bind every couple weeks, you can prevent TAC from auto-updating:

  1. Find TAC's update endpoint in its config (usually in %APPDATA%\AOWEmulator\config.ini or similar).
  2. Block the endpoint at Windows hosts file level: edit C:\Windows\System32\drivers\etc\hosts as Administrator, add a line like 127.0.0.1 update.tac-emulator.com (replace with actual endpoint visible in your TAC).
  3. TAC will fail its update check and stay on the current version.

⚠️ Caveat: missing security updates is risky. Re-enable updates manually every month.

solution #662

Set thumb buttons globally instead of per-app. If you don't actually need different button behavior across apps, configure thumb buttons in G Hub's "Default" profile (no per-app override). Default profile applies regardless of which exe is running, so TAC version changes don't break it.

solution #663

Bind G Hub to Smart Tool's exe instead of TAC's exe. Smart Tool's path is stable across TAC updates because Smart Tool is GameLoopHub's tool, not Tencent's. If you launch CODM exclusively via Smart Tool, the active foreground exe is Smart Tool — which you can bind to once, permanently.

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